Terms and conditions

 

terms and conditions

 

Terms and conditions of sale of the https://dusahel.com are set out below. The customer must expressly accept them by checking the appropriate field before completing the order.

All prices are vat included.

If requested at the time of ordering, an invoice will be issued.

All orders are shipped via Express Courier.

The images of the products are inserted for illustrative purposes and do not constitute a contractual element.

Payment methods:

 

Payments - Terms and conditions

The website https://dusahel.com allows payment by credit cards, PayPal, Satispay or bank transfer.

Shipping cost:

 

ITALY

  • Free shipping for orders over 50,00€.
  • For orders less than 50,00€ contribution shipping costs of 7.50€.

 

EU (Austria, Albania, Belgium, France, Germany, Ireland, Luxembourg, Malta, Norway, Finland, Netherlands, Poland, Portugal, Romania, Spain, Sweden)

  • Free shipping for orders over 50,00€.
  • For orders less than 50,00€ contribution shipping costs of 12,00€.

 

SWITZERLAND

  • Contribution of shipping costs and customs charges of 35,00€ per order.

 

UK

  • Shipping fee of 20.00€ per order.

 

USA-CANADA

  • Shipping fee of 35,00€ per order.
  • Free shipping for orders over €150.00.

 

Delivery times:

 

ITALY

  • Evasion within 7 working days from receipt of the order.
  • The timing of delivery of the express courier may vary for reasons not attributable to us.

 

EU

  • Shipping to EU countries: order fulfillment within 7 working days.
  • The timing of delivery of the express courier may vary for reasons not attributable to us.

 

EXTRA UE

  • Shipping to non-EU countries: order fulfillment within 7 working days.
  • The timing of delivery of the express courier may vary for reasons not attributable to us.

Right of withdrawal:

 

Pursuant to Legislative Decree 206/2005 and Directive 2011/83/EU, the customer/consumer has the possibility to withdraw from the purchase contract and return the received goods, without any justification, within 14 working days, sending it to our warehouse.
If the goods have not yet been sent, you have the option to withdraw from the contract by simply writing an email to customer service info@dusahel.com

In this case, the expiry of the right of withdrawal is calculated by taking as the first day the receipt of this text in written form. This form applies only if the shipment is not already being prepared.

The goods must be returned, at the expense of the customer / consumer to:

Aleman Consulting sas
c/o Mail Boxes Etc.
Via Ettore Brambilla, 4
22063 CANTU' (CO)
Email: info@dusahel.com

The cost of the returned goods will take place within 30 days from the return of the goods and verification of their conformity, at no additional cost to the customer / consumer.

The right of withdrawal cannot be exercised and/or will not be effective in the following cases:

  1. goods returned after the maximum return period.
  2. goods returned opened, used, tampered with, damaged.
  3. goods purchased in multipacks and returned only in part.

 

Dealers:

 

Retailers will be able to buy from the page dedicated to them with discount codes and agreed conditions.

For each order an invoice will be issued.

For foreign retailers, the value of VAT will be discounted directly in the dedicated discount code.

The timing and delivery costs for dealers' purchases may be different from those established and must always be established in agreement between the parties according to the needs and quantity required.

Newsletter

 

The website https://dusahel.com the Mailchimp newsletter service on express acceptance of the customer by checking the relevant item at checkout or alternatively, by inserting the email directly into the appropriate form.

To conclude the registration, an e-mail is sent to the customer in which confirmation is requested.

Chat Tidio

 

The website https://dusahel.com the Tidio chat service to provide information to customers with explicit acceptance of the Terms and Conditions of the site itself.

Privacy Policy

 

Privacy Https://dusahel.com site policy

 

Covid-19

 

All current regulations regarding the Covid-19 pandemic are respected both in the production and packaging phases of the product.